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Delivery and Shipping Information

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International Delivery and Shipping Information

FREE DELIVERY FOR ORDERS OVER AU$200* PER TRANSACTION

Forever New delivers to 40 countries  world wide using Australia Post delivery services. Goods will be delivered on business days only. We do not offer deliveries on weekend or public holidays.

All prices displayed on our website are in Australian Dollars (AU$) and will be charged in Australian Dollars at the checkout.

Countries Forever New Ships To

Forever New currently offers shipping for products purchased from this website to the following countries (as amended from time to time): Argentina, Brazil, Chile, UK, Ireland, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Luxembourg, Netherlands, Poland, Portugal, Russia, Serbia, Spain, Sweden, Ukraine, Saudi Arabia, Qatar, UAE, Fiji, Hong Kong, Indonesia, Iran, Macau, Malaysia, Myanmar (Burma), New Caledonia, Papua New Guinea, South Korea, Taiwan, Thailand, Vanuatu, Vietnam.

International shipping is a growing part of our business and we will continue to review other countries where our customers may be located.  If your country is not listed please contact Customer Service, as we still may be able to assist you.  

Forever New also ships to Australia and New Zealand via our Australian Site and New Zealand Site

Postage Costs & Delivery Times

International DeliveryAU$19.95*3-7 Days
  • International delivery postage and handling charges are a flat rate of AU$19.95 for all orders under AU$200 per transaction.  
  • For orders over AU$200 per transaction we offer free International delivery .
  • Delivery may be delayed during sale or promotional periods.

We use Express Courier International through Australia Post to ship products purchased from this website.  For further information about delivery and timeframes to your location, please visit the Australia Post website.

Tracking

Once your order is shipped you will receive an email confirmation of your shipping details which will include a tracking number. 

If you have an account with Forever New you will be able to view the status of your order online when you log into your account. 

Please click on the following link to track your order once it has been shipped: www.auspost.com.au/track 

Customs, Duties and Import Taxes

Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.  

Various websites have been set up to assist with calculating import duties and local taxes, such as www.dutycalculator.com.  Please note that these are Third party Websites and we cannot make any guarantees about the accuracy of the calculators on those websites.  Forever New does not control, endorse, sponsor or approve any Third Party Websites or their content and does not provide any warranty or take any responsibility whatsoever for any aspect of Third Party Websites or their content.

Order Support & Further Information

For detailed information, please view out International Shipping Terms.

If there is a problem with your order or you would like further information regarding our postage and deliveries, please contact us Monday – Friday (9:00am – 5:00pm AEST) at:

For further information regarding Australian Post terms and conditions please refer to the Australian Post website