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Returns and Exchanges

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Forever New Online Returns Policy

International Returns Policy

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).  

If you wish to return any item(s) you have purchased, you can return the item(s) via post to our online store within 28 days from the tracked date of delivery. Return postage costs will be at your expense, If the item(s) you wish to return is faulty or not as ordered, please contact customerservice@forevernew.com.au or call +61 3 9862 3980 before posting your return.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Forever New.

Online orders cannot be returned or refunded in store.

Change of Mind Returns

At Forever New we want to ensure you love the items you purchase. If you have changed your mind on a purchase or ordered the wrong item we will refund the purchase price of the item provided that: 

  • you return the item within 28 days (inclusive) from the tracked date of delivery;
  • you bear the cost of returning the item;
  • you produce your original Forever New invoice (receipt) when you return the item; 
  • the item is in original saleable condition with all original tags in an unworn, unopened and unused state
  • any sewn labels are still attached 
  • you return the item in the manner specified by Forever New.

If you are not able to comply with these requirements, Forever New reserves the right to refuse to offer a refund on change of mind items.  Forever New will not accept a bank statement as proof of purchase for change of mind returns.

We regret that we are unable to accept a return of the following items for change of mind for hygiene reasons: 

  • Cosmetics and fragrances 
  • Swimwear 
  • Hosiery 
  • Hair accessories 
  • Earrings and Jewellery 
  • Underwear and undergarments 
Ever New labelled items purchased from the Forever New Website under the Sale category cannot be exchanged instore and must be returned back to our online returns address. 

Items on Sale will only be exchanged (not refunded) for change of mind except where the item is faulty or defective.   

Gift cards cannot be refunded and will expire 12 months from the purchase date. 

Any items returned as part of a Spend and Save promotion will be refunded or exchanged at the paid discounted price or as the percentage price calculated by Forever new, not the original full price.

Please note we do not offer exchanges on international orders.

Faulty or Damaged Items

If you have received a faulty or damaged item or the item was not what you ordered, please contact us email us at customerservice@forevernew.com.au to discuss the issue and work out an appropriate solution.  It is important to us that you are satisfied with the products you have purchased and that you experience excellent customer service.  However, if you return an item to Forever New without having first contacted us and provided us with an opportunity to offer you an appropriate solution you may have to bear the cost of returning the item to us.

Requesting a return

To return an item(s) from your order and obtain a refund, please print off the Return Request Form and fill in the required fields and send with your parcel to the online returns address listed below along with your Forever New receipt/invoice.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Forever New. Please note, return postage costs will be at your own expense. If the item(s) you wish to return is faulty or not as ordered, please contact customerservice@forevernew.com.au or call +61 3 9862 3980 before posting your return.

Download Return Request Form

A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.

ONLINE RETURNS ADDRESS

Please send all returns to:

Forever New Online 
9-13 Annick Crescent 
Truganina 
VICTORIA 3029 
AUSTRALIA 

Updated March 2016